Civil Registration Service
Seanad Éireann — 2024-10-09
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Anne Rabbitte (FF), Galway East

Absolutely. The Senator saw me trying to figure out which Minister I was answering for at the beginning. The answer I received from the Department of Social Protection clearly tells me the process involved in it. It also clearly tells us how they are trying to move to that digital space to make it more flexible, timely and everything else. It is also important to have that choice. I will, of course, bring it back to the Minister, Deputy Donnelly.
I note the Senator's suggestions on an interim solution while recruitment is taking place in the Waterford office and while whatever matters are happening in Dungarvan are being prioritised. When people lose a loved one, trying to find mygov.ie and to do things online is an approach that lacks compassion. A person-centred approach is paramount. The people who work in those office are amazing people and they have great expertise in dealing with people with trauma. I will certainly bring it back to the Minister.

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Record URI: https://data.oireachtas.ie/akn/ie/debateRecord/seanad/2024-10-09/debate/main
Retrieved: 2026-08-14T04:53:20+00:00
Sitting date: 2024-10-09