Ceisteanna ar Reachtaíocht a Gealladh - Questions on Promised Legislation
Dail Éireann — 2020-11-12
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Leo Varadkar (FG), Dublin West

I must say it has not been a huge issue in my constituency office, but it clearly is in many other constituencies where people are very dissatisfied with the level of service they are getting from the telecommunications operators at this time. From a legislative point of view, I am bringing forward legislation which will give more powers to both the Competition and Consumer Protection Commission and ComReg. There will be more powers for those bodies, but it should not require that in the meantime. These telecommunications companies provide an essential service, employ many people and do a very good job, but they have a responsibility to their customers. The level of complaints I am receiving from Deputies would indicate that at least some of those companies are not providing the level of customer service they should. It should not require legislative action by us for that to improve. They should do it anyway.

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Retrieved: 2026-08-14T04:48:47+00:00
Sitting date: 2020-11-12