Child and Family Agency
Dail Éireann — 2026-04-23
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Norma Foley (FF), Kerry

Tusla has informed me that it has not paused its case management system. That is the confirmation that I have received from Tusla. Tusla's case management system provides a single integrated case management system that, over time, will be implemented across all Tusla services. This case management system provides a single view of each child, young person, family, care provider and others who are engaged with Tusla. Tusla is improving its case management system. Key to this is the creation of a single record for each child and young person, which supports integrated working, including more streamlined referral and allocation systems for residential care, improved communications, accurate data to improve decision-making on an individual level and resource allocation. In effect, Tusla is building an integrated data environment centred around TCM that will enable the agency to deliver improved integrated reporting by the end of the Tusla's management and digital transformation strategy 2024 to 2026. This strategy was reviewed by the Office of the Government Chief Information Officer and is aligned with the overall public sector data strategy. Tusla has simplified its standard business processes to reduce inefficiencies and to maximise time with children and families, facilitating more focus on direct contact and relationship building.
In 2025, Tusla experienced the largest ever demand for its services, receiving over 106,000 referrals, up 10% compared to 2024, with 96,666 referrals in 2024. Tusla areas prioritise social work resources to children where their knowledge and skill is most required, and then maximising the knowledge and skill of other professions where they can competently respond to children's needs. All of this work continues to be overseen by social work managers.
Tusla teams are constantly reviewing their caseloads to ensure that children with the highest priority are allocated as soon as a worker becomes available, while ensuring that children in urgent need of safety are prioritised for allocation. Each referral is screened. Based on the information presented, the referral is prioritised. As new information is received, the referral is reprioritised as required. Measures to reduce caseload pressure in Tusla have focused on recruitment of social work and social care staff at home and abroad, and increasing training places for social work and social care staff.

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Record URI: https://data.oireachtas.ie/akn/ie/debateRecord/dail/2026-04-23/debate/main
Retrieved: 2026-08-27T06:54:48+00:00
Sitting date: 2026-04-23