Public Services Provision
Dail Éireann — 2026-05-28
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Frankie Feighan (FG), Sligo-Leitrim

We all have issues, and the Deputy has rightly articulated the issue relating to his area being included. If we look at it from a positive point of view, I understand that NBI is ahead of schedule. However, there are a few areas in respect of which we may need to contact NBI. We talk about public infrastructure. This is public infrastructure that is ahead of what was planned for.
Enabling access to public services is very important to the Government as we work together to accelerate transformational change in how we deliver public services. We are trying to digitalise public services and the Department is taking the life events approach, as outlined in the digital public services plan. We want to reorient the service around key moments in people's lives and ensure a more proactive approach by the Government in providing services. All of this is done with inclusion and accessibility as the guiding principles in order to ensure that no one is left behind. The better public services programme involves a clear and explicit commitment to redesigning public services around the needs of users in order to ensure that services work equally well for both people who engage digitally and those who do not. We want to bring in all the stakeholders and try to make things as easy as possible for people across the country, especially older people.

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Record URI: https://data.oireachtas.ie/akn/ie/debateRecord/dail/2026-05-28/debate/main
Retrieved: 2026-09-21T01:01:08+00:00
Sitting date: 2026-05-28