I ask that the NCTS website be updated with clear messaging about the extension in order to remove stress and panic for people when they are booking. It is encouraging that new staff will be hired. At least there is a sense that the NCTS is looking to fix the problem. Unfortunately, I believe the NDLS used the pandemic to copperfasten changes that are disadvantageous to the public such as insisting on non-cash payments and making it more difficult for people to get driving licences. That issue needs to be revisited…