◎ OireachtasDB

Dail Éireann · 2023-03-09

Part of Other Questions

Local Authorities

SF Mark Ward · Dublin Mid-West

Party shown is the one held on 2023-03-09, frozen at parse time — not the speaker's party today.

Q94 SF Mark Ward to the Minister for Housing, Local Government and Heritage

94. Deputy Mark Ward asked the Minister for Housing, Local Government and Heritage his views on South Dublin County Council's housing maintenance team only accepting maintenance requests from tenants through housing online and no longer taking maintenance requests by email or telephone. [11542/23]

Summary of this debate

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South Dublin County Council has moved to an online system for residents to report housing maintenance issues. The local authority states there are high levels of digital literacy in the county. How can people, who have not the capacity or the money to use this system, report these faults?

Can the Minister outline his views on this system? We made contact with South Dublin County Council, which advised us that a dedicated service is still available during office hours to take telephone calls relating to emergency maintenance requests from tenants who are older, who have disabilities or who have additional needs. If what Deputy Ward is saying about South Dublin County Council remains the position, he should let us know and we will follow up with it.

Built by scoring every sentence in the debate on how distinctive its language is, then quoting the highest-scoring ones back word for word and in the order spoken. Nothing is paraphrased or invented — if a sentence appears here, it was said in the chamber. Drawn from 162 words across 4 contributions by 3 speakers.

Most used terms in this debate

How often each word appears across the whole debate, ranked by how distinctive it is to this debate rather than common to all parliamentary language.

south 3
county 4
maintenance 2
faults 1
dublin 3
council 3
calls 2
system 3
literacy 1
telephone 1
emails 1
wondering 1

The full debate

All 4 contributions, start to finish, in the order they were made. The one you came here for is highlighted.

SF Mark Ward

South Dublin County Council has moved to an online system for residents to report housing maintenance issues. They are not taking calls or emails. They are not adequately responding to elected representatives. The local authority states there are high levels of digital literacy in the county. I was wondering where they got that figure. How can people, who have not the capacity or the money to use this system, report these faults? Can the Minister outline his views on this system?

CC Seán Ó Fearghaíl

I ask the Minister of State to make a brief response.

FG Kieran O'Donnell

We made contact with South Dublin County Council, which advised us that a dedicated service is still available during office hours to take telephone calls relating to emergency maintenance requests from tenants who are older, who have disabilities or who have additional needs.

If what Deputy Ward is saying about South Dublin County Council remains the position, he should let us know and we will follow up with it.

SF Mark Ward this contribution

Okay.