I will give the example of a young woman in her early 20s who applied for her first passport. She had dealt with a number of tragedies over the previous year. She applied for a passport in January and did everything right as she saw it. The documentation was returned to her in April because the Garda who authorised the form had not filled in the logbook. This was through no fault of the applicant. The documentation was sent back and the woman who was due to travel on Monday was informed as late as last Friday of th…