There are two issues, the first of which is that when the rostering was changed, there were talks between the HSE and the staff. The clients were not involved. That was a failure. The clients should have been involved regarding this issue. The timing of when the calls are made is becoming a major issue. People were traditionally getting a call in either the morning or evening and they knew the time. Now, it could be any time in the day. It is not suiting the clients themselves. The clients or patients, these wonder…